- Join an innovative leader in social housing
- Casual Position (Shift work)
- Adelaide CBD Location
About Us
Unity Housing Company Ltd (Unity) is one of the largest and most innovative not-for-profit providers of affordable and social housing in South Australia. Our primary aim is to provide affordable, safe, and secure housing for people, whilst supporting independence and connection to their communities.
Unity’s Boarding House Program provides a home each night to 117 of the most marginalised and disadvantaged people in the community. Providing accommodation across four sites in the CBD and housing vulnerable people who are unable to access other appropriate and affordable housing options and who can live independently. The Terrace is staffed 24/7 with the three other sites managed in an outreach capacity.
Why work with Unity?
At Unity, our people are at the heart of everything we do. The benefits of working with us include salary packaging arrangements, a wellbeing program, access to our Employee Assistance Program, and much more!
About the Role
We are currently seeking a Tenant Services Officer to join our Boarding House team on a casual basis. The primary purpose of the role is to:
- Provide professional and positive community relationships including exceptional customer service to our tenants, community members and service providers.
- Undertake cleaning duties as required.
- Provide professional service delivery including reception duties, answering the door, responding to telephone calls, record keeping.
- Provide ongoing monitoring and active management of common areas.
- Assist the Team Leader to maximise boarding house occupancy rates against organisational KPIs (Key Performance Indicators)
Tenant Services Officers are employed under the Hospitality Industry (General) Award 2010 – with wages based on Guest Service Grade 3 and attracting penalty rates for shifts as worked.
About You
Due to the spread of hours, this role is ideal for a full-time student pursuing studies in a community service-related field and seeking casual work to complement their studies, or for someone looking to add extra hours alongside another part-time or casual position.
Casual shifts will be eight hours in duration, with start times of 7am, 3pm, and 11pm. Additional shifts may be available during staff absences or peak periods when extra coverage is needed.
How to Apply
Has the above caught your interest? Hit the ‘apply’ button now, and include your CV and cover letter addressing the following selection criteria:
- Excellent customer service skills and a positive attitude
- Empathy for people facing disadvantage
- Ability to work independently
- Relevant experience working in areas such as community or disability services
- Willingness and availability to meet the mandatory requirement for rostered shift work across day, evening, and night shifts
- High level administration and IT skills
- A current First Aid certificate (or willingness to attain)
- Current full SA driver’s licence
Screening for applicants will include an interview, police check, DHS screening, reference checks and a physical assessment.
A copy of the position description can be found here. Email enquiries about this role can be directed to m.george@unityhousing.org.au. Please note that Unity will not be accepting recruitment agency submissions for this position.
Unity Housing is an equal opportunity employer and is committed to recruit and retain a diverse workforce. Aboriginal and/or Torres Strait Islander people are encouraged to apply.
Applications close: Monday 26 August 2024