Our Performance

Our Performance

The provision of outstanding service is central to all that Unity Housing does, and we have an ongoing commitment to quality improvement in review of our performance. Unity Housing’s Strategic Objectives are underpinned by a commitment to deliver best practice outcomes through a focus on continuous quality improvement. As a means of achieving these aims, Unity Housing is registered as a Tier 1 provider under the National Regulatory System for Community Housing (NRSCH), and maintains accreditation to the National Community Housing Standards (NCHS).

Unity Housing participates in an annual compliance assessment under the NRSCH to ensure we continue to meet service and financial benchmarks required for Tier 1 registration. As a Tier 1 provider, we consistently meet national performance standards for service delivery.

Compliance with operational policy and procedure is measured through scheduled internal audits, which identify corrective actions and feed into continuous improvement processes. All Unity Housing policies and procedures are regularly reviewed.

To guide us in our work and goals to continuously improve service delivery, we regularly consult with our tenant group to understand what they believe we are doing well and how we can make improvements to our service.

New Unity Service Centre

Tenant Satisfaction Survey 2023 – Western metro and Limestone Coast

In July and August, 258 tenants (28%) responded to our 2023 ROSAS Tenant Survey about satisfaction with our services, property condition and other aspects of their housing.

Here is a breakdown of the results:

85% of survey respondents are satisfied with the services Unity Housing provides

83% of survey respondents are satisfied with the condition of their home

78% of survey respondents are satisfied with repairs and maintenance

“Unity Housing has made my life and future feel very secure.”

““Never have I had such a feeling of being heard if I have a problem.””

““Every time I have logged a maintenance request with my housing officer, it has been handled very efficiently.””

““I absolutely love my little unit and feel very safe in the complex surrounded by lovely neighbours.””

““In many ways Unity Housing saved my life. I was down and out homeless before I got this opportunity to rebuild my life.””

Tenant testimonials Ruth

Tenant Satisfaction Survey 2022

In June and July, 723 tenants (24%) responded to our 2022 Tenant Survey about your satisfaction with our services, social media usage and communication preferences.

Here is a breakdown of the results:

90% of survey respondents are satisfied with the services Unity Housing provides

89% of survey respondents are satisfied with the condition of their home

85% of survey respondents are satisfied with repairs and maintenance

57% of survey respondents use social media

Tenant Comments

“Since Unity has taken over I’m quite satisfied how quickly they return my calls and answer any questions that I have, be it maintenance or financial.”

“I believe that Unity does an amazing job. I have a disability and I couldn’t get housing. My carer and I submitted an application and we were successful. Thank you, Unity.”

Unity Housing tenants, Rob and Sharon, fill out our 2022 Tenant Survey.

Unity Housing-Pennington Project award 2023

The Pennington Project, a collaborative endeavour involving Unity Housing, Westside Housing and UnitingSA Housing, has been honoured with the ‘Excellence in Community Housing’ award at the inaugural CHIA SA Excellence Awards event, held in Adelaide on 29 September 2023; for demonstrating “best practices in encouraging, enabling, and supporting tenant and community engagement”.

Awards

2023 Community Housing Industry Association SA (CHIA SA) – Excellence in Community Housing Award for Unity’s Pennington Project.

2023 Australasian Housing Institute – SA State Award | Tenant Led Initiative Award (Our Community Cookbook)

2022 PowerHousing Australia – Modernisation of Built Form Development Award – Runner up Achievement for this Award Community Housing Assets Renewal Program (CHARP)

2021 Australasian Houring Institute – SA State Award | Leading Community Engagement Practice for Community Connect in the City program.

2018 Award for Excellence in Community Housing – Blair Athol Development
(Urban Development Institute of Australia)

2018 Business Partner Award – Oryx Property nominated by Unity Housing
(PowerHousing Australia)

2018 Social Entrepreneur of the Year, Central Region (SA/NT) – Unity Housing CEO Matthew Woodward
(Ernst & Young)

2017 Leadership and Innovation – Unity Housing – Bedford Housing Alliance
(PowerHousing Australia)

2017 Excellence in Social Housing – Unity Housing and Bedford Alliance
(Australasian Housing Institute)

2017 Tenant Led Initiative – Unity tenant art exhibition
(Australasian Housing Institute)

2017 Outstanding Achievement – Matthew Woodward, Unity Housing CEO
(Australasian Housing Institute)

2015 Australasian Leading Housing Development Project Award – Northern Region Affordable Housing Initiative

2015 South Australian Leading Housing Development Project Award – Northern Region Affordable Housing Initiative

2015 Leadership and Innovation – Northern Region Affordable Housing Initiative
(PowerHousing Australia)

2014 Affordable Development – St Clair Unity Terraces
(Urban Development Institute of Australia)

2013 Australasian Leading Tenants Engagement Practice Award – Community Connect Program

2013 South Australian Leading Tenants Engagement Practice Award – Community Connect Program

2009 Award for Professional Excellence in Housing Management (SA)
(Australasian Housing Institute)

2006 Excellence in Innovative Responses to Housing & Environmental Needs
(Department for Families & Communities)

2006 Design Sustainability
(Urban Design Institute of Australia)

1999 National Award for Excellence in Community Housing
(National Community Housing Forum)