The provision of outstanding service is central to all that Unity Housing does, and we have an ongoing commitment to quality improvement. Unity Housing’s Strategic Objectives are underpinned by a commitment to deliver best practice outcomes through a focus on continuous quality improvement. As a means of achieving these aims, Unity Housing is registered as a Tier 1 provider under the National Regulatory System for Community Housing (NRSCH), and maintains accreditation to the National Community Housing Standards (NCHS).
Unity Housing participates in an annual compliance assessment under the NRSCH to ensure we continue to meet service and financial benchmarks required for Tier 1 registration. As a Tier 1 provider, we consistently meet national performance standards for service delivery.
Compliance with operational policy and procedure is measured through scheduled internal audits, which identify corrective actions and feed into continuous improvement processes. All Unity Housing policies and procedures are regularly reviewed.
To guide us in our work and goals to continuously improve service delivery, we regularly consult with our tenant group to understand what they believe we are doing well and how we can make improvements to our service.