Our Performance

The provision of outstanding service is central to all that Unity Housing does, and we have an ongoing commitment to quality improvement. Unity Housing’s Strategic Objectives are underpinned by a commitment to deliver best practice outcomes through a focus on continuous quality improvement. As a means of achieving these aims, Unity Housing is registered as a Tier 1 provider under the National Regulatory System for Community Housing (NRSCH), and maintains accreditation to the National Community Housing Standards (NCHS).

Unity Housing participates in an annual compliance assessment under the NRSCH to ensure we continue to meet service and financial benchmarks required for Tier 1 registration. As a Tier 1 provider, we consistently meet national performance standards for service delivery.

Compliance with operational policy and procedure is measured through scheduled internal audits, which identify corrective actions and feed into continuous improvement processes. All Unity Housing policies and procedures are regularly reviewed.

To guide us in our work and goals to continuously improve service delivery, we regularly consult with our tenant group to understand what they believe we are doing well and how we can make improvements to our service.

Tenant Satisfaction Survey 2022

In June and July, 723 tenants (24%) responded to our 2022 Tenant Survey about your satisfaction with our services, social media usage and communication preferences.

Here is a breakdown of the results:

90% of survey respondents are satisfied with the services Unity Housing provides

89% of survey respondents are satisfied with the condition of their home

85% of survey respondents are satisfied with repairs and maintenance

57% of survey respondents use social media

Tenant Comments

“Since Unity has taken over I’m quite satisfied how quickly they return my calls and answer any questions that I have, be it maintenance or financial.”

“I believe that Unity does an amazing job. I have a disability and I couldn’t get housing. My carer and I submitted an application and we were successful. Thank you, Unity.”

Unity Housing tenants, Rob and Sharon, fill out our 2022 Tenant Survey.

Awards

2018 Award for Excellence in Community Housing – Blair Athol Development
(Urban Development Institute of Australia)

2018 Business Partner Award – Oryx Property nominated by Unity Housing
(PowerHousing Australia)

2018 Social Entrepreneur of the Year, Central Region (SA/NT) – Unity Housing CEO Matthew Woodward
(Ernst & Young)

2017 Leadership and Innovation – Unity-Bedford Housing Alliance
(PowerHousing Australia)

2017 Excellence in Social Housing – Unity and Bedford Alliance
(Australasian Housing Institute)

2017 Tenant Led Initiative – Unity tenant art exhibition
(Australasian Housing Institute)

2017  Outstanding Achievement – Matthew Woodward, Unity CEO
(Australasian Housing Institute)

2015 Australasian Leading Housing Development Project Award – Northern Region Affordable Housing Initiative

2015 South Australian Leading Housing Development Project Award – Northern Region Affordable Housing Initiative

2015 Leadership and Innovation – Northern Region Affordable Housing Initiative (PowerHousing Australia)

2014 Affordable Development – St Clair Unity Terraces (Urban Development Institute of Australia)

2013 Australasian Leading Tenants Engagement Practice Award – Community Connect Program

2013 South Australian Leading Tenants Engagement Practice Award – Community Connect Program