Affordable Housing FAQs

Affordable Housing

Paying your rent

Unity Housing offers several ways for tenants to pay rent. These include Centrepay, direct debit (which must be set up by the tenant), bank deposit or online transfer.


A bond is required and will be four or six weeks’ rent, depending on the weekly rent amount. We accept Housing SA bonds or cash bonds. Cash bonds must be paid into our bank account prior to the sign up and a bank receipt will need to be provided before keys are handed over. Unity Housing does not accept cash at our offices.

Rent reviews

Rent is reviewed before a new lease is issued. Rent for affordable housing properties will be no more 75 percent of the market rent. Unity Housing is required to regularly check if tenants are still eligible, and tenants are required to provide income and other household details to Unity Housing.

Rent debt

Rent must be paid two weeks in advance at all times.

If your rent is not paid by the due date, your tenancy may be at risk. You should contact your Housing Officer about your rent debt to see if it’s possible to set up a repayment plan.

If your rent is more than 14 days behind, a Notice of Termination will be issued and you will need to attend a tribunal hearing at the South Australian Civil and Administrative Tribunal (SACAT).

Water usage

You may be responsible to pay for the water you use and the cost of water supply, depending on your tenancy agreement.

If you are responsible for payment, Unity Housing will send you details of what you are being charged for and how much you need to pay. Water invoices must be paid within 14 days.

Appealing a decision

If you think Unity Housing has made a wrong decision, you can ask for a review of the decision by lodging an appeal. Visit our Complaints and Appeals page here.