Complaints

We are committed to ensuring all tenants and applicants have fair and unbiased access to our services. If you are not happy with our service, standards, practices or policies, you have the right to complain. There may be times when things do not go according to plan. If something does go wrong we would like you to tell us so we can try to resolve the issue. We may not know there is a problem unless you let us know.

We take all complaints seriously and investigate them in a fair and reasonable manner.

If you would like more information or to make a complaint please read our brochure ‘It’s OK to complain‘, download this form, or contact us online by filling in the form below.

Appeals

We make decisions based on policies and procedures that aim to be fair to everyone. These policies and procedures are designed to meet agreed standards of service for community housing and to comply with the law.

You may not always agree with a decision we make. If you do not, it is important that you tell us why and ask us to review our decision.

It is also your right as a tenant to appeal a decision externally through the SA Civil and Administrative Tribunal (SACAT).

If you would like more information or to make a complaint, please read our brochure Appeal a decision.

Complaints about neighbours

All tenants have the right to the peaceful enjoyment of their property and to live in harmony with their neighbours.

Tenants also have an obligation to abide by the conditions of their Residential Tenancy Agreement, including being responsible for their own conduct as well as for the behaviour of other occupants of the household and visitors to their property.

Many of Unity’s properties are close together and, like all communities, there will be a diverse range of people with different lifestyles. If you are having a problem with your neighbours, it is always a good idea to talk to them about the problem first – they might be unaware that they are upsetting you.

Most problems can be avoided if you follow these tips:

  • Try not to disturb your neighbour by making too much noise. Many neighbourhood issues arise from things like having music playing loudly, dogs continually barking or loud arguments.
    • Keep TVs and music noise to a reasonable level, especially when windows or doors are left open, or late at night.
    • Place TVs and sound systems away from shared walls and avoid direct contact with the floor by placing equipment on a table or shelf.
    • Let neighbours know if you are having a party.
  • If you are a parent, make sure you and your children think about how your children’s playing habits might affect your neighbours. Ask your children not to play in other people’s gardens or play ball against people’s walls.
  • Be tolerant of your neighbours’ children playing outside in their yard or in common areas if you live in a block of units. It can make things easier if you avoid complaining about kids unless they are being very noisy at an unreasonable time.
  • Accept that your neighbours may have opinions and ways of doing things that are different from you – try not to be disapproving of them just because of this.
  • Be willing to listen and talk to your neighbour to try to settle any problems quickly.

 If you feel a person living in or visiting a Unity property is interfering with your peace or privacy, there are a number of things you can do:

  • Contact police or relevant authority
  • Keep an Incident Diary with dates, times and details of incidents
  • Contact Unity to report and provide copies of your Incident Diary and police report numbers

If you would like more information, please read our Information Guide Dealing with neighbour issues here.

Contact us online

To contact us directly, please fill in the sections below and we will respond to you within two working days: