Our Promise
We value your feedback. It is important that our services meet your needs and that we work together to achieve our objectives and maintain successful tenancies. All feedback will receive our prompt attention. Your compliments will be passed onto the person or area involved, and we will find the right person to look into and respond to your comments or suggestions.
Download our Feedback brochure here.
Why we want your feedback
We welcome all tenant feedback which helps us to deliver better services that match your expectations and compliment our values. By providing feedback on our services, through our surveys, via our tenant magazine Around the House, and through your feedback in general, you assist us to review and improve our services. This is an informal way to have your thoughts and feelings heard. Unity Housing likes to recognise great service, and your comments and compliments will also help us to identify and acknowledge staff achievements. You may like to compliment us or comment about a service you have received, give feedback on one of our policies or processes, a member of staff you have dealt with, or suggest an improvement.
If you wish to lodge a complaint and have the issues investigated, information on how to do this can be found on our Complaints and Appeals page.
You can also give us feedback by:
• Phoning us toll-free on 1800 551 814
• Visiting any of our offices
• Writing to Group Services – Unity Housing, Reply Paid 84254, PO Box 32, Welland SA 5007
• Emailing feedback@unityhousing.org.au
If English is not your main language, we can arrange an interpreter to help you with this.
