Community Housing

Paying your rent

Rent is an important component of any residential tenancy agreement. Tenants pay rent on a regular basis and have an obligation to pay rent on time, in accordance with the residential tenancy agreement.

Community housing tenants pay either an income-based rent, based on a percentage of household income plus Commonwealth Rent Assistance (CRA) entitlement, or market rent for property (determined by the State Valuer General).

Read more about rents and charges at sa.gov.au.

Rent reviews

Unity will undertake a general income and rent review of all community housing tenants twice yearly.

Tenants are required to supply details of any change in household income within 14 days. This may result in rent being increased or decreased. Tenants are required to provide income details for rent reviews. Failure to do so will result in the household being charged market rent. Market rent is the maximum rent you will pay for a Unity property.

Rent arrears

Rent must be paid two weeks in advance at all times.

Whether you are charged market or income-based rent, you must:

  • Pay you rent as charged by the due date; or
  • Advise us immediately if you cannot pay on time, and make an arrangement to repay any arrears
  • Act in accordance with other rent and tenancy matters as per your Tenancy Agreement.

You may be evicted from a community housing property if you do not meet these obligations.

If your rent is not paid by the due date, your tenancy may be at risk. You should contact your Housing Officer regarding rent arrears and to make arrangements for payment.

If your rent is more than fourteen (14) days in arrears, a Notice of Termination may be issued, and SACAT proceedings commenced.

Water usage

You may be responsible for payment of water usage and supply, depending on the requirements of your Tenancy Agreement.

If you are responsible for payment of water usage, you will be sent an invoice quarterly with a copy of the SA Water account. Water invoices must be paid within 14 days.

Transfers

Existing tenants can apply for a transfer to another property if a change in their circumstances makes their existing property or location no longer suitable and they meet certain eligibility criteria, such as having been a resident in their current property for two years. Unity will assess each application on its merits.

Click here to read more about transfers (PDF)

Appealing a decision

If you believe Unity has made an incorrect decision, you can request a review of the decision.

Complaints and Appeals page